Frequently Asked Privacy Questions
When you close your account, your login credentials and personal profile are deactivated. Transaction records and play history remain in our system for seven years to satisfy legal requirements. Your payment method details linked to DANA, OVO, GoPay or QRIS are marked inactive and cannot be reused without your explicit consent.
Yes. Contact our support team via live chat or email with your account username and request a data export. We compile your complete profile — name, contact information, payment history, login activity and play records — into a single file and deliver it within 14 days at no cost.
Your DANA, OVO, GoPay and QRIS details are processed through encrypted channels and stored on separate secure servers. We never store full card or wallet numbers in plain text. All transactions are verified by our fraud team before your deposit or withdrawal is completed.
Only our account security team and support staff with verified credentials can view your data, and only when needed to resolve your request or prevent fraud. Access is logged and audited monthly. Payment processors and external vendors see only the minimum data required to complete your transaction.
We use cookies and analytics on our own domain to understand how you navigate the lobby, which games you explore, and how fast pages load. We do not place tracking pixels on third-party sites or build a cross-site profile of your browsing. You can disable non-essential cookies in your browser.
If we detect unauthorised access to account or payment data, we notify affected users within 48 hours via email and provide guidance on account recovery. We work with law enforcement where local law requires. All users are encouraged to change their password and review recent login history immediately.
Yes. Every promotional email includes an unsubscribe link. You can also manage notification preferences inside your account settings. Transactional emails — deposit confirmations, withdrawal updates, security alerts — continue regardless of promotional settings and cannot be disabled.
