Reference

Your Legal Rights at perkasa99

We built perkasa99 around your account security and transparent terms. Every withdrawal is verified, every deposit tracked, and your data stays protected.

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How We Operate and What Applies to You

perkasa99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

perkasa99 operates where local law permits and respects the rules that govern online gaming in your region. Our terms cover account ownership, withdrawal eligibility, and deposit holding periods. When you join, you confirm you meet the age and residency requirements where local law permits. We keep

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records of all transactions, account access and support interactions for verification and security. Your wallet balance reflects real funds; we hold no claim to unclaimed withdrawals beyond the limits set by local regulation. Disputes are handled through our support team first, and where local law permits,
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through dispute resolution channels. All terms apply the moment you open your account, and we update them when legal or operational conditions change.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Legal or Account Questions

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account. Our support team responds within minutes during active hours, seven days a week, to answer account, payment and legal questions.

Email Support

Send detailed account or legal inquiries to our email support address listed in your account settings. We reply within 24 hours with full documentation and policy clarification.

Account Help Centre

Browse your account settings for frequently asked legal topics, withdrawal procedures, and data request forms. Players in Medan and across Indonesia can self-serve most account questions here first.

DATA AND SECURITY

How We Protect Your Information and Account Access

Account Verification

Every withdrawal request triggers ID and payment-method verification. We confirm your identity before funds leave the wallet. This protects your account from unauthorised access and ensures payouts go to you.

Data Handling

We collect only the information needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and handle withdrawals. Your payment details are encrypted and never shared with third parties without your consent.

Cookie and Tracking

We use cookies to keep you logged in, remember your settings, and prevent fraud. You can manage cookie preferences in your browser; disabling them may limit account access on shared devices.

Data Retention

Account records, transaction history and support tickets are kept for seven years to comply with local regulatory requirements and resolve disputes or chargebacks.

Your Data Rights

You can request a copy of your personal data, correct errors, or ask us to delete inactive account information. Submit requests through your account settings or contact our support team.

Security Incidents

If we detect unauthorised account activity, we alert you immediately via email and disable login until you verify your identity. Report any suspicious activity to our support team at once.

Frequently Asked Questions About Your Account and Rights

When you close your account, all remaining balance is paid out within the timeframe stated in your account settings. We retain your data for seven years for compliance. You can reopen a new account after 30 days, but cannot hold multiple active accounts simultaneously.

Yes. Contact our support team with your transaction ID and reason within 30 days of the withdrawal. We investigate disputes with your bank or payment provider (DANA, OVO, GoPay, QRIS) and respond with a resolution or next steps.

Log into your account, go to Settings, and select "Request My Data." We compile your information within 14 days and email it to your registered address. You can also ask our support team to help you export your transaction history.

We collect your name, phone number, email, ID number and payment details to verify your identity, process deposits and withdrawals, and comply with local law. We do not sell this data to third parties.

Use the password reset link sent to your email. You'll then verify your identity using your phone number and ID details. This two-step process prevents unauthorised account takeovers even if your email is compromised.

The rules that apply depend on local law where you reside. perkasa99 operates only in regions where access is permitted by local regulation. Your account terms reflect those local rules. Contact support if you have questions about your region.

Yes. You can add DANA, OVO, GoPay and QRIS accounts to your payment list. Each method must pass verification before use. We keep a record of all linked payment methods for fraud detection and dispute resolution.

Your Legal Rights at perkasa99

How to Contact Us About Legal or Account Questions

Live Chat

Email Support

Account Help Centre

How We Protect Your Information and Account Access

Account Verification

Data Handling

Cookie and Tracking

Data Retention

Your Data Rights

Security Incidents

Frequently Asked Questions About Your Account and Rights

01 What happens if I close my account?

02 Can I dispute a withdrawal or transaction?

03 How do I request my personal data?

04 What information do you collect and why?

05 How is my account protected if I forget my password?

06 Where local law permits, what regional rules apply to me?

07 Can I link multiple bank accounts or payment methods to my wallet?

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